A great initiative by Mumbai Police that enables citizens to report khataras over email/twitter and get them removed and free up Mumbai Roads. Following improvements are suggested.
Kindly provide complaint escalation metrics (with email/twitter details) and approximate timeline after which citizens should escalate complaint if vehicles not removed.
Mechanism to take stricter actions when vehicles return to same place after cops leave (after paying fine, vehicles parked again at same location and left as it is, covering vehicles after cops leave but not removing them, etc.)
As cops asks for photos of khataras for initial compaint, threat management mechanism (owners can be threatful to complainants)