I need guidance in dealing with a problem. My mother is 80 years old and is alone at home for most of the time during the day. We live in a society in south mumbai. We have intercomm system in society. Once in a week, the parcels of some other flats are sent to our flat by the security guards. My mother cannot walk easily. While walking she experiences lots of pain in her joints, and its difficult for her to answer the intercomm or to answer the doorbell. This delivering of others' parcels to our house has been going on since last 3 years. It is being done by just one guard. He sends most of the delivery boys to our wing and flat. I have even written to the CEO of the security firm and also to the secretary of our society. But nothing is being done. I am sure the security guard is doing this thing on behalf of some senior members. This harassment has to stop. Can someone please advice me what legal rights my mother has and what can be done for such a problem. Can she file an FIR against the guard ? Can an FIR be filed against the secretary and society members ? What steps must be taken to stop this harassment ? Thank you.